With no IT involvement or coding skills necessary, Aircall is designed to be entirely self-service and cloud-based, allowing customers to do everything online and in real-time. More than a mere telephone, Aircall is an extension of the software that its customers use every day. Pailhes describes Aircall as a set of Legos: Blocks from Aircall combine with blocks from another application, such as Salesforce, to create a centralized communication platform. More than a mere telephone, Aircall is an extension of the software that its customers use everyday While most phone systems lack deep integration capabilities, Aircall is unique in that it provides a customizable environment where organizations can adjust calling features based on the softwares they are currently using. Aircall’s phone system allows sales and support teams to bring vital context to every conversation by leveraging all the data they have collected on a contact within a CRM, and making it accessible before, during, and after conversations. The core of Aircall’s strategy is integrating the phone with complementary business software. This means closing more deals, providing faster customer service, and taking fewer notes - all of which are vital to growing small and mid-size businesses, Aircall’s target sector. With Aircall, businesses can use the phone more efficiently. “Our objective is to transform this legacy communication tool, traditionally used only for interacting with customers, into a modern productivity tool,” says Olivier Pailhes, Co- Founder and CEO of Aircall. Homing in on the unique angle of “productivity” in phone systems, Aircall’s eponymous phone system software integrates seamlessly with Helpdesk solutions, CRM systems, and other essential applications within modernized organizations. What if each of these products could have voice communication integrated directly into their workflows? What if there were a tool that allowed sales and support teams direct access to contact info, on-call notes, call recordings, and phone analytics in a single location? Traditional desk phones have given way to VoIP technologies, but few companies have focused heavily on turning the telephone into a productivity tool, seamlessly compatible with other modern software products, like Zoho or Zendesk for customer support teams and CRMs like HubSpot or Salesforce for sales. Olivier Pailhes, Co-Founder & CEO Business communication has come a long way in the last decade alone.
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